- What is the minimum order quantity for business orders?
- For a quote we start at 10 pieces: 5% off from 10 pieces, 10% from 50, 15% from 100. Above 250 pieces we put together a custom quote. For glasses with your logo there is nothing to request — the shop works the ladder out for you, from 5 pieces.
- Do I get a discount on glasses with our logo, and how much?
- Yes, and you do not need to email us for it. Wine, beer, champagne and tea glasses engraved with your logo carry an automatic ladder: 10% from 5 pieces, rising to 25%. It counts every logo glass in your order together — mixing glass types is fine — and shows up in the basket before you pay. Every order comes with a VAT invoice. If you want to pay on account, deliver per address or see a physical sample glass, request a quote anyway.
- How fast can you deliver a larger order, and can you do last-minute?
- For 10 to 50 pieces we allow 5-7 working days from design approval, for 50 to 250 pieces 7-10 working days. Above 250 pieces we plan production around your deadline. Have a hard date? Put it in your request and we tell you honestly what is feasible.
- Can you use our company logo or a team photo?
- Yes. A logo or team photo works on every product. For portraits we can also transform each employee into an AI portrait in the same style — for an onboarding pack or an office gallery, for example.
- Which files do you need?
- For logos, a vector file (SVG, AI, EPS) or a high-resolution PNG with a transparent background. For photos, at least 2000 pixels on the short side. No suitable file? We re-vectorise your logo (€10-25 one-off).
- How does invoice payment work?
- Business customers pay by invoice with a 14-day term from the second order onward. The first order can be paid in advance or by iDEAL or credit card. For orders above €5,000 we ask a 50% deposit.
- Can you ship to each employee’s home address?
- Yes. We ship per recipient straight to the home address, or everything centrally to one location. For per-address shipping we need a spreadsheet with name, street, postcode and city per recipient.
- Do I really get a free sample pack?
- Yes. For business enquiries from 10 pieces we send a sample pack with five examples on request, so you see and feel the quality before you order. Tick the box in the form.
- When should I order for holiday hampers?
- December is our busiest month. Send your request before early November if you can, so there is room for the design, your approval and production. Later is often still possible — just ask.